Needs
The Stakeholders' Needs listed below are designed to answer two basic questions:
– What does the System(s) need to do?
– What do users need from the System(s)?
They are written from the perspective of a system user or stakeholder in that system and are categorized by the Intelligent Transportation System (ITS) Service Packages that comprise the regional architecture. Service Packages provide an accessible, service–oriented perspective to the overall system architecture used to describe the region or project. They identify the pieces of the physical view that are required to implement a particular ITS service. Each of these service packages has a set of Needs associated with it that can be used as the basis for stakeholder validation, setting proper expectations, and eliciting requirements for the systems and devices to be implemented.
| Need Area | Need Number | Need |
|---|---|---|
| DM01: ITS Data Warehouse | 1 | System operators need to be able to store data for long term access by themselves and other operators. |
| 2 | System operators need to be able to query for and receive archive data products containing freeway data, tolling data, arterial data, parking data, transit and ridesharing data, incident management data, safety–related data, CVO data, environmental and weather data, vehicle and passenger data and intermodal operations data. | |
| 3 | System operators need to be able to manage data processing with regard to data archive functions, including data aggregation, data tagging (processed, edited, raw, transformed, etc.), data storage timing and longevity, data quality analysis, data formatting and metadata assignments. | |
| DM02: Performance Monitoring | 1 | System operators need to be able to store vehicle data, transit data, weather data, freight data and other transportation–related data to support traffic data analysis, transportation network performance monitoring, transportation planning, safety analyses and research. |
| 2 | System operators need to be able to process vehicle data sourced by themselves and other system operators to support performance monitoring, infrastructure conditions reporting, and environmental monitoring. This supports system operator reporting needs and provides the source data and metrics for government reports. | |
| MC01: Maintenance and Construction Vehicle and Equipment Tracking | 1 | Maintenance and construction operations need to be able to track the location of maintenance and construction vehicles and other equipment in order to ascertain where their assets are. |
| MC02: Maintenance and Construction Vehicle Maintenance | 1 | Maintenance and construction operations need to be able to manage vehicle maintenance scheduling for both routine and corrective maintenance activities on vehicles and other maintenance and construction equipment. |
| 2 | Maintenance and construction operations need to be able to automatically collect diagnostics data from maintenance and construction vehicles in order to use it to schedule and manage vehicle and equipment maintenance. | |
| 3 | Maintenance and construction vehicles need to be able to collect vehicle diagnostics and operating status data from the maintenance vehicle and send it to maintenance and construction operations. | |
| MC04: Winter Maintenance | 1 | Maintenance and construction operations need to be able to collect environmental situation data from centers, field devices and private, commercial, specialty and public fleet vehicles in order to schedule winter maintenance activities, determine the appropriate response to weather events/conditions, and track and manage response operations. |
| 2 | Maintenance and construction operations need to be able to process current and historical data from multiple sources in order to provide enhanced support for winter maintenance operations. | |
| 3 | Maintenance and construction operations need to be able to create enhanced treatment plans for use by agency maintenance personnel. | |
| 4 | Maintenance and construction operations need to be able to provide winter maintenance instructions including treatment route, treatment application rates, start and end times, and other treatment instructions for vehicle operators. | |
| 5 | Maintenance and construction operations need to be able to provide winter road maintenance status to other centers. | |
| MC05: Roadway Maintenance and Construction | 1 | Maintenance and construction operations need to be able to schedule maintenance and construction on a roadway system or right–of–way. |
| 2 | Maintenance and construction operations need to be able to collect environmental conditions information from various weather sources in order to aid in scheduling maintenance and construction activities. | |
| 3 | Maintenance and construction operations need to coordinate maintenance and construction activities with traffic and other management agencies. | |
| 4 | Maintenance and construction operations need to be able to monitor the status of ITS field equipment and coordinate with Traffic Operations on the maintenance of the equipment. | |
| MC06: Work Zone Management | 1 | Maintenance and construction operations need to be able to manage work zones and control traffic in areas of the roadway where maintenance, construction, and utility work activities are underway. |
| 2 | Maintenance and construction operations need to be able to inform the driver of upcoming work zones, including reduced speeds, lanes affected, and delays. | |
| 3 | Maintenance and construction operations need to be able to coordinate work zone information with other agencies (e.g., traveler information, traffic operations, and other maintenance and construction centers). | |
| 4 | Maintenance and construction operations need to be able to provide control of field equipment in all maintenance and construction areas, including fixed, portable, and truck–mounted devices supporting both stationary and mobile work zones. | |
| MC08: Maintenance and Construction Activity Coordination | 1 | Maintenance and construction operations need to be able to disseminate maintenance and construction activity to transportation agencies that can utilize it as part of their operations. |
| PS01: EGF Emergency Call–Taking and Dispatch | 1 | Emergency Management needs to provide basic public safety call–taking and dispatch of emergency vehicles in order to provide safe and rapid deployment of appropriate resources to an emergency. |
| 2 | Emergency Management needs to coordinate with other emergency management operations in order to support emergency notification between agencies. | |
| 3 | Emergency Management needs to process current and historical weather and road conditions data from multiple sources in order to generate warnings and route advisories for individual emergency responders or emergency response dispatchers. | |
| 4 | Emergency Management needs to provide emergency responders with road weather warnings and advisories. | |
| 5 | Emergency Management needs to provide routing information to the emergency responders. | |
| PS01: Emergency Call–Taking and Dispatch | 1 | Emergency Management needs to provide basic public safety call–taking and dispatch of emergency vehicles in order to provide safe and rapid deployment of appropriate resources to an emergency. |
| 2 | Emergency Management needs to coordinate with other emergency management operations in order to support emergency notification between agencies. | |
| 3 | Emergency Management needs to process current and historical weather and road conditions data from multiple sources in order to generate warnings and route advisories for individual emergency responders or emergency response dispatchers. | |
| 4 | Emergency Management needs to provide emergency responders with road weather warnings and advisories. | |
| 5 | Emergency Management needs to provide routing information to the emergency responders. | |
| PS02: Emergency Response | 1 | Emergency Management needs to be able to obtain information from the incident scene to support incident response. |
| 2 | Emergency Management needs to provide response in the field to incidents and emergency situations. | |
| 3 | Emergency Management needs to coordinate with other emergency management operations in order to support emergency response | |
| PS03: Emergency Vehicle Preemption | 1 | Emergency Management needs to be able to request signal preemption from Traffic Operations for a specific emergency vehicle. |
| 2 | Emergency Management needs to be able request signal preemption locally for one or more signals the vehicle is approaching so that it may quickly and safely cross the intersections. | |
| 3 | Traffic Management needs to be able to adjust signal timing to provide signal preemption for an emergency vehicle based upon a request from Emergency Management. | |
| 4 | Traffic Management needs to be able to support local adjustments to signal timing based upon a local preemption request and transition back to normal traffic signal operations after providing emergency vehicle preemption. | |
| 5 | Traffic Operations needs to be able to provide signal timing information to emergency vehicles to support emergency vehicle preemption. | |
| PS10: Wide–Area Alert | 1 | Emergency Management needs to be able to verify the reported emergency situation in order to activate the alert system. |
| 2 | Emergency Management needs to be able to alert the public in emergency situations such as child abductions, severe weather events, civil emergencies, and other situations that pose a threat to life and property, using ITS technologies such as dynamic message signs, highway advisory radios, in–vehicle displays, transit displays, 511 traveler information systems, and traveler information web sites. | |
| 3 | Emergency Management needs to be able to broadcast emergency information to traffic agencies, transit agencies, information service providers, toll operators, and others that operate ITS systems. | |
| PS12: Disaster Response and Recovery | 1 | Emergency Management needs to support integration between transportation systems and the public safety, emergency management, public health, and other allied organizations that form the overall disaster response. |
| 2 | Emergency Management needs to support coordination of emergency response plans issued by various agencies in order plan for regional response to disasters. | |
| 3 | Emergency Management needs to be able to track and coordinate the transportation professionals, equipment, and materials that constitute the disaster response in order to respond to and recover from disasters. | |
| 4 | Emergency Management needs to be able to provide to other regional centers information about the transportation system in the vicinity of the disaster. | |
| PT01: Transit Vehicle Tracking | 1 | Transit Operations needs to be able to monitor the location of transit vehicles in order to improve decision making by transit operators and provide more accurate information to travelers . |
| 2 | Transit Operations needs to be able to determine whether each transit vehicle is adhering to its schedule. | |
| 3 | Transit Operations needs to be able to send transit vehicle location and schedule adherence data to other centers in order to support traveler information and traffic operations. | |
| PT02: Transit Fixed–Route Operations | 1 | Transit Operations needs to be able to create and update schedules for fixed route or flexible route transit routes in order to plan transit operations. |
| 2 | Transit Operations needs to be able to disseminate transit schedules for fixed route or flexible route transit routes to traveler information centers. | |
| 3 | Transit Operations needs to be able to dispatch transit vehicles for fixed route or flexible route runs. | |
| 4 | Transit Operations need to be able to schedule blocks (vehicle assignments) and runs (operator assignments) for fixed route or flexible route transit operations. | |
| 5 | Transit Operations need to be able to monitor transit vehicle schedule adherence in order to manage fixed route or flexible route transit operations. | |
| 6 | Transit Operations need to have real time information about the road network in order to increase the effectiveness of operations for fixed route or flexible route transit. | |
| PT03: Dynamic Transit Operations | 1 | Transit Operations needs to be able to take reservations for demand response trips that include the travelers' origin, destination, and departure time in order to do demand response scheduling. |
| 2 | Transit Operations needs to be able to schedule demand response transit vehicles based upon travelers trip requests. | |
| 3 | Transit Operations needs to provide and update manifests to properly manage demand response transit vehicles based upon traveler requests. | |
| 4 | Transit Operations needs to be able to monitor the real–time location of demand response transit vehicles. | |
| 5 | Transit Operations need to have real time information about the road network in order to increase the effectiveness of operations for demand response transit. | |
| PT04: Transit Fare Collection Management | 1 | Transit Operations needs to be able to collect transit fares on–board transit vehicles using electronic payment methods in order to improve transit operation. |
| 2 | Transit Operations needs to be able to collect transit fares at transit stations using electronic payment methods in or der to support bus rapid transit or train systems. | |
| 3 | Transit Operations needs to be able to download transit fare collection information from transit vehicles or transit fare gates at stations in order to manage the fare collection operations. | |
| 4 | Travelers need to be able to add value to payment instruments in order to use them as part of fare collection systems. | |
| 5 | Transit Operations needs to be able to support transit fare reconciliation with other transit agencies participating in a regional fare collection system. | |
| 6 | Transit operations needs to be able to share fare information with traveler information systems and other transit operations. | |
| PT05: Transit Security | 1 | Transit Operations needs to be able to monitor conditions on a transit vehicle in order to provide a secure environment for travelers. |
| 2 | Transit Operations needs to be able to monitor transit stops and transit stations in order to provide a secure environment for travelers. | |
| 3 | Transit Operations needs to be able to monitor transit secure areas such as bus or rail yards and transit infrastructure such as tracks and tunnels in order to provide security for transit assets. | |
| 4 | Transit Operations needs to be able to authenticate operators of transit vehicles and perform remote disabling of vehicles if necessary in order to ensure secure operation of the vehicles. | |
| 5 | Transit Operations needs to be able to alert emergency services to incidents on vehicles, at stations/stops, or other monitored assets. | |
| 6 | Transit Operations needs to be able to inform traveler information systems or the media regarding transit related incidents in order to keep the traveling public informed of the impacts these incidents may have on their trips. | |
| PT06: Transit Fleet Management | 1 | Transit Operations needs to able to remotely monitor transit vehicle operating conditions in order to determine if maintenance of the vehicle is needed. |
| 2 | Transit Operations needs to be able to perform maintenance scheduling of transit vehicles including real time requests for actions by the vehicle operator. | |
| 3 | Transit Operations needs to be able to assign specific vehicles to blocks in order to perform vehicle allocation. | |
| 4 | Transit Operations needs to be able to assign transit operators to runs. | |
| PT08: Transit Traveler Information | 1 | Transit Operations needs to be able to provide static and real time transit information to traveler information systems and the media in order to increase travelers' ability to plan and manage their trips. |
| 2 | Transit Operations needs to be able to provide static and real time transit information directly to travelers either pre–trip or en route in order to support traveler trip decisions. | |
| 3 | Transit Operations needs to be able to share static and real time transit information with other transit operations in order to facilitate multisystem trip planning. | |
| PT09: Transit Signal Priority | 1 | Transit Operations needs to provide approaching Transit Vehicle location and heading to the roadside signal controller so that the controller can modify signal timing in favor of the transit vehicle. |
| 2 | Transit Operations needs to provide approaching Transit Vehicle location and heading to traffic operations so that they can adjust the signal controller signal timing in favor of the transit vehicle. | |
| 3 | Transit Operations needs to provide transit vehicle data to Traffic Operations including loading information and schedule performance in order to support decision making regarding whether to give the transit vehicle priority at the intersection. | |
| 4 | The Transit Vehicle Operator needs to progress through his arterial route safely and efficiently. | |
| TM01: Infrastructure–Based Traffic Surveillance | 1 | Traffic Operations need to be able to monitor the road network using infrastructure devices in order to detect and verify incidents and support implementation of traffic operational strategies. |
| 2 | Traffic Operations need to be able to monitor the infrastructure devices used for road network monitoring in order to detect faults in equipment or communications. | |
| 3 | Traffic Operations need to be able to send network monitoring data to other centers in order to support traveler information. | |
| TM03: EGF Traffic Signal Control | 1 | Traffic Operations need to be able to remotely control traffic signals at intersections under their jurisdiction |
| 2 | Traffic Operations need to be able to manage and implement control plans in order to coordinate signalized intersections. | |
| 3 | Traffic Operations need to be able to monitor and control pedestrian crossing aspects of traffic signals in order to facilitate safe pedestrian crossings at the intersection. | |
| 4 | Traffic Operations need to monitor the status of traffic signal control equipment. | |
| TM03: Traffic Signal Control | 1 | Traffic Operations need to be able to remotely control traffic signals at intersections under their jurisdiction |
| 2 | Traffic Operations need to be able to manage and implement control plans in order to coordinate signalized intersections. | |
| 3 | Traffic Operations need to be able to monitor and control pedestrian crossing aspects of traffic signals in order to facilitate safe pedestrian crossings at the intersection. | |
| 4 | Traffic Operations need to monitor the status of traffic signal control equipment. | |
| TM06: Traffic Information Dissemination | 1 | Traffic Operations need to be able to provide traffic and incident information to drivers using roadside devices such as dynamic message signs and highway advisory radio. |
| 2 | Traffic Operations need to be able to monitor roadside devices used to provide traffic and traveler information to drivers. | |
| 3 | Traffic Operations need to be able to provide traffic and incident information, including images to the media. | |
| 4 | Traffic Operations need to be able to provide traffic and incident information, including images to traveler information, transit, maintenance and emergency centers. | |
| TM07: Regional Traffic Management | 1 | Traffic Operations need to exchange traffic and incident data with other Traffic Management Centers in order to support regional coordination spanning jurisdictional boundaries. |
| 2 | Traffic Operations need to exchange traffic control data with other traffic management centers to support inter–jurisdictional, real–time coordinated traffic signal control systems and coordination between freeway operations and traffic signal control within a corridor. | |
| TM08: Traffic Incident Management System | 1 | Traffic Operations need to detect and verify incidents on roadways using CCTV and field sensors. |
| 2 | Traffic Operations need to share incident information with other ITS centers in order to coordinate incident response. | |
| 3 | Traffic Operations need to obtain incident information from other ITS centers in order to coordinate incident response | |
| 4 | Emergency Operations need to be able to dispatch emergency assets to a traffic incident. | |
| 5 | Traffic Operations need to coordinate requests for resources with emergency and maintenance centers in order to support cleanup after the incident. | |
| TM12: Dynamic Roadway Warning | 1 | Traffic Operations need to be able to dynamically warn drivers approaching hazards on a roadway in order to increase the safety of a roadway by reducing the occurrence of incidents. |
| 2 | Traffic Operations need to be able to receive and process data from multiple sources in order to generate warning for drivers based on the collected traffic and road conditions. | |
| 3 | Traffic Operations needs to detect and warn micromobility vehicle users of hazards that could affect them. | |
| TM13: Standard Railroad Grade Crossing | 1 | Traffic Operations need to be able to warn drivers of crossing closures in time for the driver to take appropriate action. |
| 2 | Traffic Operations need to be able to modify traffic signal timing in order to allow safe movement of vehicles away or towards a highway rail intersection when a train is approaching. |